Credit Guide

Who we are

Navo is operated by Blackrock Leasing Pty Ltd ABN 15 681 267 818 trading as Navo (Australian Credit Licence 569484).

• Email: ben@millarx.com.au
• Phone: 0492 886 857
• Post: 387 Lower Heidelberg Road, Eaglemont VIC 3084

What we do

The Navo Decision Engine compares ways to pay for a car (a novated lease, a car loan and a business loan) against your circumstances and goals. If you decide to go ahead, we can help you apply to a lender or funder on our panel. We are not a lender.

A novated lease is an arrangement between you, your employer and a funder. It is generally not regulated by the National Credit Code, and finance for business purposes is not consumer credit. We tell you which applies to the option you choose.

Lenders and funders we use

We work with a deliberately small panel. The lenders and funders we most often use are Westpac Banking Corporation and Pepper Asset Finance Pty Ltd.

Making sure credit is not unsuitable

Before we suggest a credit contract or help you apply for one, the law requires us to make a preliminary assessment of whether it is not unsuitable for you. To do that we ask about your requirements and objectives and your financial situation, and take reasonable steps to verify it.

A contract is unsuitable if it does not meet your requirements and objectives, or if you could not meet the repayments without substantial hardship. You can ask us for a copy of the preliminary assessment within seven years of the date of the contract. We will give it to you within 7 business days if you ask within two years, or within 21 business days after that, at no charge.

Fees you pay us

We do not charge you a fee for our credit assistance. We are paid by commission from the lender (see below).

Lenders charge their own fees, such as an establishment fee. They are set out in the lender’s contract, and in the figures we show you, before you agree to anything.

Commissions we receive

We may receive a commission from the lender or funder when your finance settles. It is usually a percentage of the amount financed, paid by the lender, and varies between lenders and products. The engine that compares your options never sees what we earn, and we disclose the amount in your quote.

Commissions we pay

We do not pay referral fees to anyone for introducing you to us.

Complaints

If you are unhappy with our service, please tell us first. We will acknowledge your complaint within one business day and give you a final response within 30 days. Our Complaints and disputes page explains the process in full.

• Email: ben@millarx.com.au
• Phone: 0492 886 857
• Post: 387 Lower Heidelberg Road, Eaglemont VIC 3084

If you are not satisfied with our response, or we haven't responded within 30 days, you can contact the Australian Financial Complaints Authority (AFCA), a free, independent dispute resolution service. We are a member of AFCA.

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Your personal information

Our Privacy Policy explains how we collect, use and share your personal information, including credit information, and how to access or correct it. If you think we have mishandled it, contact us first. If you are not satisfied, you can complain to AFCA or to the Office of the Australian Information Commissioner (OAIC).

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5288, Sydney NSW 2001

If you are in financial difficulty

If you are having trouble meeting your repayments, contact your lender as early as you can: they must consider a hardship request. You can also talk to a free, confidential financial counsellor through the National Debt Helpline on 1800 007 007 or at ndh.org.au.